<\/span><\/h3>\n\n\n\nAs soon as you install Zipchat AI on your store, all your pages, products, and collections are automatically imported into your knowledge base.<\/p>\n\n\n\n
The knowledge base is the brain of your account. When the AI crafts replies, asks questions, or recommends products, it pulls information from here.<\/p>\n\n\n\n
Once everything is synced, the AI Agent is ready to work its magic, responding to queries immediately.<\/p>\n\n\n\n
To enhance its performance, Zipchat AI recommends adding extra materials through PDFs, external links, and sitemaps. This gives the AI more context, which is especially helpful if your product pages lack details or if you have many similar products.<\/p>\n\n\n\n<\/span>Chat Instructions<\/strong><\/span><\/h3>\n\n\n\nThis is one of the most important features of Zipchat AI.<\/p>\n\n\n\n
It lets you control the conversation style and how the AI responds in different situations.<\/p>\n\n\n\n
You can train it to ask specific questions before recommending a product or to use a certain tone of voice.<\/p>\n\n\n\n
There are many use cases for this.<\/p>\n\n\n\n
For example, a skincare brand might start by asking, \u201cWhat\u2019s your age and skin type?\u201d Based on the answer, the AI can guide the conversation to suggest the best products or product lines.<\/p>\n\n\n\n<\/span>Proactive Chat<\/strong><\/span><\/h3>\n\n\n\nYou can set up unlimited proactive chats with Zipchat AI. Depending on your strategy, you can have a general popup appear on any website page, saying something like:<\/p>\n\n\n\n
\u201cHey, I\u2019m here to help you today. Feel free to ask me anything you want.<\/em>\u201d<\/p>\n\n\n\nThen, you can set up a second proactive chat to appear on every product page if the visitor has been there for more than 30 seconds without adding to the cart:<\/p>\n\n\n\n
\u201cHey, need some help with [PRODUCT NAME]? I\u2019m a big fan of [PRODUCT NAME] and can answer any questions about it.<\/em>\u201d<\/p>\n\n\n\nOr on the cart\/checkout page, you can trigger a popup after 40 seconds if the customer hasn\u2019t proceeded:<\/p>\n\n\n\n
\u201cHey, do you need some help finalizing your purchase?<\/em>\u201d<\/p>\n\n\n\nYou can also decide to offer a coupon code based on their answer or immediately.<\/p>\n\n\n\n
The possibilities are endless; you can choose the strategy that suits you best.<\/p>\n\n\n\n<\/span>Corrections<\/strong><\/span><\/h3>\n\n\n\nYou can monitor every conversation in Zipchat AI and, if needed, decide that some AI replies are not up to your standards.<\/p>\n\n\n\n
No worries.<\/p>\n\n\n\n
Just click on \u201ccreate a correction\u201d and provide a better response.<\/p>\n\n\n\n
Next time a similar conversation occurs, the AI will use your correction from the knowledge base to craft a better reply.<\/p>\n\n\n\n
Zipchat AI recommends spending about 10 minutes a day reviewing conversations and making corrections during the first few weeks.<\/p>\n\n\n\n
This will help the AI perform like your best sales agent.<\/p>\n\n\n\n<\/span>Fully Customizable to your Brand\/Store<\/strong><\/span><\/h3>\n\n\n\nCustomize the chat interface to fit your brand.<\/p>\n\n\n\n
You can change the chat colors, add a profile image, and personalize the first message however you like.<\/p>\n\n\n\n
You can also add pre-configured chat starters to make it easier for people to start a conversation.<\/p>\n\n\n\n
<\/span>1-Click Installation<\/strong><\/span><\/h3>\n\n\n\nYou can install Zipchat AI on your store in just a few clicks.<\/p>\n\n\n\n
In less than 10 minutes, Zipchat AI will be up and running, ready to assist your customers.<\/p>\n\n\n\n
No technical knowledge is needed to install and set it up, and you don’t need tech skills to train the AI to your preferences.<\/p>\n\n\n\n<\/span>Active 24\/7 – in Any Language<\/strong> <\/span><\/h3>\n\n\n\nCustomers come from all over the world. Even if you target only one country, there will be expats.<\/p>\n\n\n\n
Once activated, Zipchat AI can speak over 95 languages and is active 24\/7.<\/p>\n\n\n\n
This makes it very user-friendly, and customers love it.<\/p>\n\n\n\n
According to Zipchat, most end customers don\u2019t even realize they are talking to an AI.<\/p>\n\n\n\n
<\/span>Tracks Sales<\/strong>